Key Performance Indicators

As your company grows, new operational complexities are introduced, generally resulting in new staff and additional layers in your company organisational chart. Decision makers become more removed from the ‘front-line’ and visibility of cause and effect is obscured.

This means that the ‘management by feel’ approach adopted by many small business owners becomes impossible for growing and larger companies.

You need a more objective way of measuring your company’s strengths and weaknesses.

Using Key Performance Indicators (KPI's), you can precisely and objectively identify the areas of your business that are responsible for your success (or otherwise).

So if you need to determine if the cost of your service levels are too high, Key Performance Indicators (KPI's) can tell you. If you’re unsure whether the service level you’re providing is in line with your business needs, Key Performance Indicators (KPIs) will deliver the answer.

• Inventory performance
• Warehousing performance
• Credits / returns
• Cost reporting
• Transport performance
• Customer service levels (DIFOT)
 
Features and benefits of our Key Performance Indicators review services

• Operational review of your data
• Results and graphs for each KPI
• Plain English report
• Comments and areas for review if required
• Review can be performed periodically or on an ad-hoc basis

Perfect Order Roadblocks

The best logistic company report a 55%-60% perfect order performance, while most companies report less than 20%. Below is a sample list of perfect order busters

1. Order-Entry Error
2. Picking Error
3. Damage Shipment
4. Missing Information
5. Late Arrival
6. Unavailability of Ordered Item
7. Invoice Error
8. Credit Hold
9. Customer Deduction
10. Incomplete Paperwork
11. Overcharging Error